Making a Complaint

At RBC, we want to handle your complaint in the most efficient and professional manner possible. Here’s a quick and easy step-by-step reference to ensure your concern receives the attention it deserves. By following the steps below, your complaint will be resolved as quickly as possible.

	Step One - Start at the Source
	Step Two - Contact our Client Care Centre
	Step Three - Appeal to RBC's Office of the Ombudsman
	Step Four - Additional Resources