RBC introduces Supplier Code of Conduct
TORONTO, May 24, 2013 - Further to President and CEO
Gord Nixon's Open
Letter to Canadians released on April 11, RBC announced
today the completion of its supplier arrangements and policies
review with the adoption of a Supplier
Code of Conduct. This principles-based Code sets out RBC's
expectations of suppliers to ensure their behaviour aligns
with RBC standards. It formalizes and standardizes RBC's approach
to responsible procurement. As part of the Code, suppliers
must, among other things:
- Adhere to human rights, labour and employment standards
- Treat their employees fairly and with respect, including
respect for diversity
- Not hire foreign workers from outside of Canada, when
performing services on behalf of RBC, where a worker eligible
to work in Canada is available and able to perform the service.
RBC will monitor compliance with the Code and ensure contractual
commitments are secured through Master Service Agreements.
As part of RBC's annual corporate responsibility reporting,
RBC will report on compliance with the Code and engage objective
parties as part of an independent review.
Offshoring and Temporary Foreign Workers Program
As part of its supplier review, RBC looked at the types of
work the bank will and will not outsource to suppliers that
execute all or part of the work offshore to ensure suppliers
support RBC's focus on creating Canadian jobs and prosperity.
- RBC will only offshore to suppliers when their investment
in scale, technology or operational knowledge provides superior
skill sets and capabilities that RBC cannot duplicate inside
its own business or in Canada.
- RBC will not offshore work where salary savings is the
primary reason and will make every effort to source in Canada.
For example, RBC's Canadian client call centres are located
in Canada, supporting RBC's domestic and U.S. business, and
they will remain in Canada despite the trend in many industries
to offshore them.
RBC uses the Temporary Foreign Workers Program on a very
limited basis for executives and for workers with highly specialized
skills and will not use the 'low skills workers' program to
fill jobs in Canada.
RBC currently follows many best practices for retention,
retraining and redeployment of employees and the company will
further invest in our capabilities to proactively support
and retrain employees whose roles are impacted due to restructuring,
outsourcing and efficiency initiatives. In addition, a new
youth employment initiative designed to provide young Canadians
with a meaningful first career experience will be announced
in the coming weeks.
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Jason Graham, RBC Media Relations, 416 974-8810, firstname.lastname@example.org