Case Studies

For your reference, we have developed a number of case studies that you can read to learn more about how the Ombudsman acts as an impartial 3rd party and how we have worked to resolve issues and disputes involving RBC.

Table of Contents:

	Market losses dash client's high hopes
	New information promotes resolution
	Unusual Visa payment raises red flag
	Timely, clear request helps customer make case
	Misunderstandings escalate service-charge problem
	Understanding how markets operate critical for discount brokerage clients
	Problems with Mortgage Penalty Refund
	Estate Settlement Held Up
	Communication Gap Leads to Credit Rating Confusion
	Investment Risk Higher than Expected
	Complaint Leads to Improvement
	Write Off Extends Bad Credit Record
	A Responsive Business Partner
	Customer Care Crucial

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