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Reporting
RBC has adopted a multi-pronged approach to sustainability
reporting, using a range of formats designed to be accessible
to various audiences. Our sustainability reporting suite includes:
- rbc.com/responsibility:
Our website is the cornerstone of our sustainability
reporting and is geared to the widest range of our stakeholders:
consumers, employees, non-governmental organizations, community
partners, students and corporate responsibility practitioners.
We post content from our print reports and major survey
submissions in HTML format, so that stakeholders can find
the level of information that is right for them. The website
provides at-a-glance information for the casual reader,
with drill-down information for those who want more details,
and is updated year-round. To be environmentally sustainable,
we have reduced the length of our printed reports over the
years.
- Corporate Responsibility
Report and Public Accountability Statement: This
annual report is geared to socially responsible investors,
employees, NGOs, regulators, elected officials and corporate
responsibility practitioners. It summarizes key information
taken from rbc.com/responsibility, and includes an overview
of our policies and approach to business integrity, as well
as a year-end snapshot of our economic, social and environmental
impact in the workplace, marketplace and communities. It
contains our annual Public Accountability Statement and,
as of 2008, is available online. Print copies are available
at no cost, on request.
Contact:
The Editor, RBC Corporate Responsibility Report and Public
Accountability Statement
9th Floor, South Tower
Royal Bank Plaza
200 Bay Street
Toronto, Ontario
Canada
M5J 2J5
Email: corporateresponsibilityreport@rbc.com
- Customized
Corporate Responsibility Report: Our easy-to-use
online tool lets stakeholders select the Corporate Responsibility
content that interests them and create their own PDF report.
- Corporate
Responsibility Review: This short publication is
geared to consumers, the general public and employees. It
summarizes our Corporate Responsibility Report, indicates
where other information can be found, and is available in
print and online.
- Quarterly
and Annual Reports to Shareholders and Management Proxy
Circular: These publications are geared to
investors and analysts, and provide disclosure about our
financial performance, as well as information related to
corporate governance, executive compensation, risk management
and corporate responsibility.
- Global
Reporting Initiative (GRI): We observe the reporting
guidelines suggested by the Global Reporting Initiative.
Our reports contain a GRI index showing where all of our
GRI-related sustainability information can be found.
- Sustainability survey submissions: RBC has performed
a strategic review of SRI researchers, rating agencies and
analysts worldwide in order to focus our energy and resources
on the indices that are most relevant to our stakeholders.
We evaluated the most prominent research companies and rating
agencies, as well as a number of smaller or emerging agencies
from regional markets. We analyzed the relevance of each
to our priority geographic markets, as well as the likelihood
of our shareholders or potential shareholders using research
from companies or agencies in markets in which we have little
or no presence. From this list, we selected two international
and one Canadian research agency to which we would proactively
respond. We continue to enhance our online reporting at
rbc.com/responsibility
in order to provide sufficient information about our sustainability
performance for all the other research companies and rating
agencies. We will enhance the scope of our online disclosure
as new metrics emerge and as expectations of shareholders,
clients, NGOs and employees change.
- Issue-specific reports: RBC provides detailed
disclosure on areas of interest that fall under the "sustainability"
banner, with reports that are produced for specific stakeholders.
For example, we make our submission to the Carbon Disclosure
Project public, and produce an annual Diversity Progress
Report, which is available in print and online. Canada's
Lobbyist Registration Act requires us to report on
our lobbying activities as well as those of others who engage
in advocacy on our behalf. We are required to file a report
every six months about the issues in which we are engaged,
under the President and CEO's signature, listing our employees
and consultants who are in regular contact with government
officials and the topics discussed.
Navigating rbc.com/responsibility
The structure of our website is designed to be intuitive,
based around key issues. For increased transparency, comparability
and ease of navigation, the site has been organized into categories
that we have used since 2005, which are also commonly used
by other companies. You can access information on our website
in a number of ways:
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