RBC Rewards® in Banking Terms & Conditions

What the Words Mean

"you" and "your" mean any Eligible RBC Rewards Cardholder;

"we", "us", "our" and "Royal Bank" mean Royal Bank of Canada and companies under RBC®;

"Additional Personal Banking Offer" means the offer described in Section 2;

"Air Travel Redemption Schedule" means the current RBC Air Travel Redemption Schedule issued by Royal Bank which may be found at www.rbcrewards.com (opens new window) and which is available exclusively to Avion® cardholders under its RBC Rewards Program and to you for redemption of Points for airline tickets;

"Credit Card Base Offer" means the offer described in Section 3;

"Eligible Personal Deposit Account" means any of the following accounts: RBC VIP Banking®, RBC Signature No Limit Banking®, or RBC No Limit Banking® account;

"Eligible RBC Rewards Credit Card" means any of the following RBC Royal Bank® credit cards that we select as eligible for the Credit Card Base Offer in our Promotional Offer invitation to you: RBC Visa Infinite‡ Avion, RBC Visa‡ Platinum Avion, Signature® RBC Rewards Visa and RBC Rewards Visa Gold;

"Eligible RBC Rewards Cardholder" means an individual who (i) is the primary cardholder on an Eligible RBC Rewards Credit Card in Good Standing as of the start of the Promotional Period, (ii) does not have any banking personal deposit account with us up to six (6) months prior to the Promotional Period, and (iii) has received a direct mail invitation or phone call from us to participate in this Promotional Offer;

"Good Standing" means (i) when related to a credit card account, an account that is not more than two (2) account statement periods past due and is not closed, charged off or in credit revoked status, in accordance with our credit risk policies in effect from time to time and (ii) when related to a personal deposit account, an account that is not overdrawn;

"Personal Banking Base Offer" means the offer described in Section 1;

"Points" means the RBC Rewards points you may earn in connection with the Promotional Offer, through any other promotional offers we may have from time to time and through the RBC Rewards Program, and that are credited to a Points Account or RBC Rewards Account;

"Points Account" means the nominal account opened in the name of the primary owner of an Eligible Personal Deposit Account and maintained for the crediting and debiting of Points in connection with the Personal Banking Base Offer, Additional Personal Banking Offer, and any other promotional offers we may have from time to time;

"Promotional Offer" mean the Personal Banking Base Offer, Additional Personal Banking Offer and Credit Card Base Offer, described in these Terms;

"Promotional Period" means the period starting on September 1, 2013 and ending on November 30, 2013;

"RBC Employees" mean all our employees and pensioners;

"RBC Rewards Account" means the nominal account opened and maintained for the crediting and debiting of Points in connection with the Credit Card Base Offer, any other promotional offers we may have from time to time and RBC Rewards points earned with an Eligible RBC Rewards Credit Card;

"RBC Rewards Program" means the loyalty rewards program offered by Royal Bank and described at www.rbcrewards.com (opens new window); and

"Terms" mean the present Terms and Conditions.

  1. Personal Banking Base Offer

    If you fulfill the conditions set out in Sections 1.1 and 1.2 below, you may earn the following Points during the Promotional Period, also described in the chart attached in Appendix “A”:

    1. 15,000 Points if you open an RBC VIP Banking account, or
    2. 10,000 Points if you open an RBC Signature No Limit Banking account, or
    3. 7,500 Points if you open an RBC No Limit Banking account
    (hereinafter, the "Personal Banking Base Offer").

    1.1 How to qualify for the Personal Banking Base Offer

    1. To qualify for this Personal Banking Base Offer, you must:
      1. be an Eligible RBC Rewards Cardholder;
      2. open one of the Eligible Personal Deposit Accounts during the Promotional Period
        3. and
      3. complete each of the following steps by December 31, 2013:

        STEP 1: If you have not already done so, enrol in RBC Royal Bank Online Banking by going to our website at http://www.rbcroyalbank.com/personal.html (opens new window);
        STEP 2: Select the paperless e-statement option for your new Eligible Personal Deposit Account through RBC Royal Bank Online Banking;
        STEP 3: Transfer your automated payroll direct deposit or monthly pension direct deposit to your new Eligible Personal Deposit Account; and
        STEP 4: Complete at least two (2) online bill payments through RBC Royal Bank Online Banking from your new Eligible Personal Deposit Account.

    1.2 Additional Conditions that apply to the Personal Banking Base Offer

    1. You are not eligible for the Personal Banking Base Offer if you currently hold a banking personal deposit account with us or held a banking personal deposit account with us up to six (6) months prior to the Promotional Period.
    2. You can only earn one set of Points for opening a personal deposit account in your lifetime, no matter how many personal deposit accounts you open. If you open more than one Eligible Personal Deposit Account during the Promotional Period, each carrying a different set of Points, we will award you the set of points associated to the Personal Deposit Account for which you first fulfill the criteria as stated in section 1.1(a).
    3. The Points earned in the Personal Banking Base Offer will be credited to your Points Account within thirty (30) days after all the qualifying conditions of the Personal Banking Base Offer have been fulfilled. In order to receive the Points, your Eligible Personal Deposit Account must remain open and in Good Standing, and may not be downgraded, for thirty (30) days after you fulfill all qualifying conditions for the Personal Banking Base Offer.
    4. The primary owner of the Eligible Personal Deposit Account must be the same as the primary cardholder of the Eligible RBC Rewards Credit Card for Points to be earned in the Personal Banking Base Offer.
    5. An Eligible RBC Rewards Credit Card may only be used once during the Promotional Period to earn Points in any Personal Banking Base Offer, even if these products are held in the name of more than one client.
    6. The time to complete the steps described in sub-Sections 1.1 (a)(iii) above, is extended beyond the Promotional Period to December 31, 2013. This means that for an automated payroll or a monthly pension direct deposit, the first deposit to the Eligible Personal Deposit Account must be made by December 31st, 2013.

  2. Additional Personal Banking Offer

    Providing you have opened the RBC VIP Banking account under the Personal Banking Base Offer and you fulfill the conditions set out in Sections 2.1 and 2.2 below, the following Points may also be earned:

    1. 5,000 Points if you use our CustomSwitch® service to close your Canadian dollar personal bank account with another Canadian financial institution and transfer the balance of such account to your new RBC VIP Banking account by December 31, 2013, and
    2. 2,500 Points if you open a new RBC High Interest eSavings account during the Promotional Period
    (hereinafter, the "Additional Personal Banking Offer").

    2.1 How to qualify for the Additional Personal Banking Offer
    To qualify for this Additional Personal Banking Offer, you must have satisfied and completed the conditions for opening the RBC VIP Banking account under the Personal Banking Base Offer as an Eligible RBC Rewards Cardholder during the Promotional Period.

    2.2 Additional conditions that apply to the Additional Personal Banking Offer

    1. Only one set of Points for using our CustomSwitch service (described in Section 2(a) above) may be earned by you, no matter how many times you use the CustomSwitch service during the Promotional Period.
    2. Only one set of Points for the opening of an RBC High Interest eSavings account (described in Section 2(b) above) may be earned by you, no matter how many RBC High Interest eSavings accounts you open during the Promotional Period.
    3. The Points earned in the Additional Personal Banking Offer will be credited to the same Points Account used to credit the Points in the Personal Banking Base Offer within thirty (30) days after all the qualifying conditions of the Additional Personal Banking Offer have been fulfilled.
    4. The time to complete the CustomSwitch® process described in Section 2(a) above, has been extended beyond the Promotional Period to December 31, 2013. This means the CustomSwitch process must be initiated by November 30, 2013 in order for the balance to be transferred and deposited into the RBC VIP Banking account by December 31, 2013.

  3. Credit Card Base Offer

    In addition to the Points earned in the Personal Banking Base Offer and Additional Personal Banking Offer in sections 1 and 2 above, and subject to the conditions in Sections 3.1 and 3.2 below, you may earn the following Points depending on the Eligible RBC Rewards Credit Card you hold as an Eligible RBC Rewards Cardholder:

    1. 25,000 Points if you hold an RBC Visa Infinite‡ Avion
    2. 15,000 Points if you hold an RBC Visa‡ Platinum Avion
    3. 5,000 Points if you hold a Signature® RBC Rewards Visa or
    4. 2,000 Points if you hold an RBC Rewards Visa Gold
    (hereinafter, the "Credit Card Base Offer").

    3.1 How to qualify for the Credit Card Base Offer
    To qualify for the Credit Card Base Offer, you must be an Eligible RBC Rewards Cardholder and fulfill the Personal Banking Base Offer.

    3.2 Additional terms, conditions and restrictions that apply to the Credit Card Base Offer

    1. You may only earn one set of Points under the Credit Card Base Offer, no matter how many RBC Rewards credit cards you hold.
    2. The Credit Card Base Offer is restricted to Eligible RBC Rewards Cardholders. You are only eligible for the Eligible RBC Rewards Credit Card designated on the direct mail invitation or phone call you received from us to participate in this Promotional Offer. It does not apply to any other RBC Rewards credit card you may also hold.
    3. Only the primary cardholder on the Eligible RBC Rewards Credit Card is eligible to earn Points in the Credit Card Base Offer. Additional cardholders (a co-applicant or authorized users) are not eligible.
    4. The Points you earn in the Credit Card Base Offer will appear on your credit card monthly statement 8-10 weeks after you fulfill the Personal Banking Base Offer and will be credited to your RBC Rewards Account associated with your Eligible RBC Rewards Credit Card.
    5. In order to receive the Points, your Eligible Personal Deposit Account and Eligible RBC Rewards Credit Card must remain open and in Good Standing, and may not be downgraded, for thirty (30) days after you fulfill all qualifying conditions for the Personal Banking Base Offer.

  4. Additional Conditions that apply to the Promotional Offer
    1. RBC Employees are not eligible to participate in this Promotional Offer.
    2. The Promotional Offer and these Terms do not, in any way, affect any of the service fees related to the operation of any of our personal deposit accounts and credit card accounts, which continue to apply.
    3. Points earned in this Promotional Offer are not divisible, have no cash value and do not constitute your property for any purpose.
    4. We will keep a record of your Points earnings related to the Promotional Offer, which you may consult online through RBC Royal Bank Online Banking or by calling us at 1-800 ROYAL® 1-2 (1-800-769-2512). If you do not notify us in writing of any errors in or objections to the entries made or balances shown with respect to this Promotional Offer by December 31, 2013, our records shall be final, conclusive and binding upon you.
    5. Points in an RBC Rewards Account are subject to the RBC Rewards Program terms and conditions. You may always view the current RBC Rewards Program Terms and Conditions by visiting www.rbcrewards.com (opens new window) or you may call 1-800 ROYAL 1-2 (1-800-769-2512) to request a current copy.
    6. Points in the Points Account are subject to the RBC Rewards Program terms and conditions insofar as they do not conflict with the present Terms.
    7. Points awarded to your Points Account may be redeemed for airline tickets from the Air Travel Redemption Schedule. For all other forms of travel and redemption options please visit www.rbcrewards.com (opens new window).
    8. Points in the Points Account may not be consolidated, converted, exchanged, combined or transferred to any other to any other Points Account, except as permitted in these Terms and as we may impose from time to time in our absolute discretion.
    9. Notwithstanding Section 4(h) above, you may transfer Points from the Points Account related to your Eligible Personal Deposit Account to any RBC Rewards Account held for an RBC Rewards credit card (one that earns points through the RBC Rewards Program), provided you are the primary cardholder of the RBC Rewards credit card and the primary owner of the Eligible Personal Deposit Account. Once transferred to the RBC Rewards Account, the Points may not be reversed or returned to the Points Account tied with your Eligible Personal Deposit Account under these Terms. Once the Points have been transferred to the RBC Rewards Account, they are subject to the RBC Rewards Program terms and conditions.
    10. If you transfer Points earned during this Promotional Offer to an RBC Rewards Account tied to an RBC Rewards credit card other than RBC Visa Infinite Avion or RBC Visa Platinum Avion, you will no longer have access to the Air Travel Redemption Schedule although you will still have the right to redeem your Points for all other forms of travel at a value of 1% value (100 Points = CAD$1.00).
    11. Notwithstanding Section 4(h) above, you may convert Points to British Airways Avios if you are a member of the British Airways Executive Club program. Once Points are converted to Avios, they must remain in the British Airways Executive Club program and they may not be reversed, returned or converted back to Points. A minimum of 10,000 Points must be converted, each time. For every 1 Point which is converted, you will receive 1 Avios. The British Airways Executive Club account must be in the same name as the Points Account. Once the Points have been converted to Avios, they are subject to the full British Airways Executive Club program terms and conditions including, but not limited to, those pertaining to flight booking, seat availability and blackout periods. British Airways, not Royal Bank, is responsible for the terms and conditions of this conversion offer. You may refer to www.ba.com (opens external website in new window) for full program terms and conditions.
    12. Notwithstanding Section 4(h) above, you may convert Points to AMERICAN AIRLINES AADVANTAGE miles if you are a member of the AAdvantage program. Once Points are converted to AAdvantage Miles, they must remain in the AAdvantage program and they may not be reversed/returned or converted back to Points. A minimum of 5,000 Points must be converted each time. For every 1 Point which is converted, you will receive 1 AAdvantage Mile. The AAdvantage account must be in the same name as the Points Account. Once the Points have been converted to AAdvantage Miles, they are subject to the full AAdvantage program terms and conditions including, but not limited to, those pertaining to flight booking, seat availability and blackout periods. AMERICAN AIRLINES, not Royal Bank, is responsible for the terms and conditions of this conversion offer. You may refer to www.aa.com (opens external website in new window) for full program terms and conditions.
    13. The Promotional Offer shall not be combined with any other offer or promotion offered by Royal Bank.
    14. Participants must be permanent residents of Canada and have reached the age of majority in the province or territory in which they reside on or before the start of the Promotional Period.
    15. If you voluntarily close your Eligible Personal Deposit Account after May 31, 2014, you have ninety (90) days to redeem your Points, transfer them to an RBC Rewards Account or convert them to Asia Miles or Avios or AAdvantage Miles, as more fully described above. If you fail to do so, your Points will be cancelled and the Points Account will be closed.
    16. Upon the death of the holder of a Points Account, the Points must be redeemed by their estate within ninety (90) days of the date of death and the Points Account will be closed. If this is a joint Points Account, the death of any co-holder will require the redemption of all Points by the estate of the deceased co-holder or by any surviving co-holder(s) within ninety (90) days of the death. If the Points are not redeemed within this time, they shall be cancelled and the Points Account will be closed.
    17. We may change the Promotional Offer and these Terms at any time without giving you notice. The posting of the current Terms at www.rbc.com/pointsoffer (opens new window) shall be deemed sufficient notice to you of such Terms, if required.
  5. Limitations that apply to the Promotional Offer
    1. Should the Promotional Offer not be capable of running as planned for any reason, they may be cancelled without notice and the Points may not subsequently be redeemed, consolidated, converted, exchanged, combined or transferred.
    2. In the event of a conflict between these Terms and the content of any document, brochure or promotional material advertising the Promotional Offer, these Terms shall prevail. You may always view the current Terms by visiting www.rbc.com/pointsoffer (opens new window) or you may call 1-800 ROYAL® 1-2 to request a current copy.
    3. We reserve the right, in our sole discretion, to suspend, disqualify, limit or revoke the Promotional Offer to any person or account holder we find or believe to be manipulating or otherwise abusing the process, fairness, integrity or operation of the Promotional Offer.
    4. Your account/holdings with us must be in good standing in order to receive Points at the time Points are awarded.
 

APPENDIX "A"

ACCOUNT OPENING AND UPGRADE CHART
Promotional Offer for Eligible RBC Rewards Cardholders
The Promotional Period is from September 1st 2013 to November 30th 2013

Eligible RBC Rewards Cardholder with the following credit card: Open the following Eligible Personal Deposit Account: Earn the following Points for the Credit Card Base Offer and Personal Banking Base Offer: Earn the following Points for the Additional Personal Banking Offer (Custom Switch®): Earn the following Points for the Additional Personal Banking Offer (eSavings Account):
RBC Infinite Avion (25,000) RBC VIP Banking 25,000 + 15,000 = 40,000 5,000 2,500
RBC Signature No Limit Banking 25,000 + 10,000 = 35,000 Not eligible Not eligible
RBC No Limit Banking 25,000 + 7,500 = 32,500 Not eligible Not eligible
RBC Visa Platinum Avion (15,000) RBC VIP Banking 15,000 + 15,000 = 30,000 5,000 2,500
RBC Signature No Limit Banking 15,000 + 10,000 = 25,000 Not eligible Not eligible
RBC No Limit Banking 15,000 + 7,500 = 22,500 Not eligible Not eligible
Signature RBC Rewards Visa (5,000) RBC VIP Banking 5,000 + 15,000 = 20,000 5,000 2,500
RBC Signature No Limit Banking 5,000 + 10,000 = 15,000 Not eligible Not eligible
RBC No Limit Banking 5,000 + 7,500 = 12,500 Not eligible Not eligible
RBC Rewards Visa Gold (2,000) RBC VIP Banking 2,000 + 15,000 = 17,000 5,000 2,500
RBC Signature No Limit Banking 2,000 + 10,000 = 12,000 Not eligible Not eligible
RBC No Limit Banking 2,000 + 7,500 = 9,500 Not eligible Not eligible

®/TM Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada
‡ American Airlines and AADVANTAGE are registered trademarks of American Airlines, Inc. American Airlines is not responsible for products or services offered by other participating companies. All other trademarks are the property of their respective owner(s).