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Your Card is Activated and Ready to Use
Now that your HSBC Bank Canada* products and services have migrated to Royal Bank of Canada (RBC) or its subsidiaries, you can start using your RBC Client Card to make payments—including contactless and mobile payments.
Enrol in RBC Online Banking with Your Client Card Now
If you haven’t already, enrol in RBC Online Banking so that you can view and manage your products and services online at RBC.
Enrol in RBC Online BankingPlan to use Interac‡ Contactless Payment?
Complete a transaction using your PIN. Once you have done that, you will be able to make contactless payments with your RBC Client Card.
Your Privacy and Security
Please be aware of random, unexpected requests for your banking or investment-related information such as your personal information or your username and passwords. Unless you contact us first, neither HSBC Bank Canada nor RBC will ever ask for your personal, banking or investment-related information through email, text or over the phone. Do not respond to unsolicited contacts made through these channels. If you have questions or concerns about any inquiries you receive, please call 1-800-769-2503.
Frequently Asked Questions
You can start using your RBC Client Card now. Your former HSBC Bank Canada Debit Card is no longer valid.
If you’d like to use Interac Contactless Payment, simply complete a transaction using your PIN. Once you have done that, you will be able to use Interac Contactless Payment with your RBC Client Card.
We made every effort to migrate your former HSBC Bank Canada PIN to your RBC Client Card. If your PIN could not be migrated, or if you have received more than one RBC Client Card, you should have received a new PIN along with instructions on how to set a PIN of your choice. If you want to change your PIN, you may do so at an RBC branch or RBC ATM. If you have lost or do not remember your PIN, please speak to an RBC advisor.
Although we encourage you to change your PIN at your earliest convenience at an RBC ATM, you are not required to change it and may use the PIN that you were given.
Your products and services were migrated to RBC and your HSBC Bank Canada Debit Card is no longer valid. You can start using your RBC Client Card right away.
In some cases, you may have received more than one RBC Client Card and an additional PIN, depending on the geographic location of your accounts.
If you received more than one RBC Client Card with different card numbers:
You will need to use each of the RBC Client Card numbers to create a different log-in to enrol in RBC Online Banking to view and transact with your accounts online. Each RBC Client Card enrolment will enable you to view the accounts related to the particular RBC Client Card.
If you received more than one RBC Client Card with the same card number:
Use the card with the higher issue number (located on either the front or back of the card) to create a log-in to enrol in RBC Online Banking.
RBC does not require a security token. We use multi-factor authentication for added safety and security and a different, often layered approach, to mitigate the risk of unauthorized access to your accounts.
If you have not yet received your RBC Client Card, please call us as soon as possible at 1-800-769-2503.
If you have additional questions about your RBC Client Card PIN, please call us at 1-800-769-2503.
Need Assistance?
Call 1-800-769-2503
RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc.