There is no single definition of “corporate responsibility.” We believe companies must be responsible to their employees, clients and shareholders by operating responsibly, with strong corporate governance, ethical business practices, and a focused attention on stewarding the environment, protecting the privacy of clients and respecting diversity. For a financial services company, it also means helping build prosperity through a commitment to small business. At RBC, we take great pride in our hard-earned reputation in each of these areas, and Good Business provides a report on our 2003 performance.