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As a leading employer, corporate donor, taxpayer,
and buyer of goods and services, RBC Financial Group has an impact on
the communities in which we operate. Our extensive network of operations
and sense of civic involvement make us a strong presence in communities
of all sizes across Canada, the Bahamas, the Caribbean and increasingly
in the United States.
Who we are
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Royal Bank of Canada (RBC), which trades
as RY on the TSX and NYSE, and its subsidiaries operate under the
master brand name of RBC Financial Group; |
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We have five major lines of business: personal
and commercial banking (RBC Banking), wealth management (RBC Investments),
insurance (RBC Insurance), corporate and investment banking (RBC
Capital Markets) and transaction processing (RBC Global Services); |
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We are Canada’s largest financial institution
as measured by market capitalization and assets, and one of North
America’s leading diversified financial services companies; |
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We serve more than 12 million personal, business
and public sector clients through offices in North America and some
30 countries around the world. |
In Canada
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We rank first or second in most personal
and commercial banking retail products, including mortgages and
deposits; |
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We have the leading full-service brokerage
operation (by assets), the largest private bank, the top mutual
fund provider and the second-largest self-directed brokerage operation
(by number of accounts); |
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We continue to be the top-ranked securities
underwriter and a leading mergers and acquisitions advisor; |
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We are the largest Canadian bank-owned insurer,
one of the fastest growing in the country, and a leader in travel
insurance and creditor products; |
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We have the largest custody operations in
Canada. |
Internationally
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In the United States, we provide personal
and commercial banking, mortgage origination, insurance, full-service
brokerage and corporate and investment banking services to over
two million clients through RBC Centura and its subsidiaries, RBC
Mortgage, RBC Builder Finance, RBC Insurance, RBC Dain Rauscher
and RBC Capital Markets; |
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We have a retail network in the Caribbean
and the Bahamas. Outside North America, we provide corporate and
investment banking, trade finance, correspondent banking, treasury
and securities custody services to business clients, and private
banking services to individuals; |
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We have a major presence in the global reinsurance
market; |
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We have operations in more than 30 countries. |
Our people
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69,873 people employed; |
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60,812 full-time equivalent positions; |
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$6.4 billion paid in employee compensation
and benefits; |
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$132.8 million invested in employee learning; |
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Approximately 80 per cent of eligible employees
own our shares through employee savings and share ownership plans. |
Our clients
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More than 12 million personal, business
and public sector clients; |
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More than 600,000 small and medium enterprise
clients; |
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2.4 million* telephone clients; |
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2.6 million* online clients. |
Our network
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2,085 branches and other service
delivery units; 1,297 of these in Canada;
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4,401 automated teller machines (ATMs);
4,062 of these in Canada. |
Our clients’ banking preferences*
(number of financial transactions made)
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103 million in-branch; |
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20 million by telephone; |
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Over 329 million through our ATMs; |
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61 million online (including Internet banking); |
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466 million at point-of-sale. |
Our economic impact
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$3.1 billion paid in taxes; |
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$3.7 billion spent on goods and services,
from suppliers of all sizes; |
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$1.7 billion spent on technology. |
Our community investments
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$37 million donated to charities,
almost half to education and health; |
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Over $20 million goes to sponsorships, primarily
for amateur athletics, the arts and community events; |
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RBC is a founding member of Imagine, a program
encouraging Canadian corporations to participate in charitable
giving; |
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Our employees devote tens of thousands of
hours to charitable causes in their communities. |
* These numbers refer to RBC Royal Bank clients in Canada as of October
31, 2003.
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