RBC’s 2003 Corporate Responsibility Report and Public Accountability Statement
This Corporate Responsibility Report and Public Accountability Statement is published for all stakeholders of RBC Financial Group (RBC), including employees, clients and community partners, and is an account of our social and environmental performance. It complements the account of our financial performance provided in our annual report to shareholders. The stories and numbers contained in this report reflect activities undertaken in fiscal 2003 (November 1, 2002 – October 31, 2003).

When we refer to “employees,” we are including people who work for all the businesses under the RBC Financial Group umbrella (such as RBC Royal Bank, RBC Centura, RBC Investments, RBC Dain Rauscher, RBC Capital Markets, RBC Global Services, RBC Insurance, etc.).

Public Accountability Statement requirements
All federally regulated financial institutions in Canada with equity greater than $1 billion are required to produce annual public accountability statements for clients and other interested stakeholders, outlining the company’s contributions to the Canadian economy and society.

RBC has included all content required in the Public Accountability Statement in this 2003 Corporate Responsibility Report and Public Accountability Statement.

Additional examples of RBC’s ongoing support for communities can be found, year round, at rbc.com/community.

Public Accountability Statement declaration
Royal Bank of Canada is a bank with equity of $1 billion or more, and in accordance with regulations, Royal Bank of Canada publishes this statement describing the contribution of the bank and its prescribed affiliates to the Canadian economy and society.

Information documented captures activities from Royal Bank of Canada and all its prescribed affiliates and is reported collectively under the brand name RBC Financial Group (RBC).

Affiliates that are either finance entities or financial institutions under the Bank Act include RBC General Insurance Company, RBC Life Insurance Company, RBC Travel Insurance Company, Royal Bank Mortgage Corporation, The Royal Trust Company, Royal Trust Corporation of Canada, RBC Action Direct Inc. and RBC Dominion Securities Inc.